Shipping & returns

Shipping

• Italy: €6.90, free on orders of €99 or more. Delivery in 1-3 working days by express courier.
• European Union: €14.90. Delivery in 3-6 working days.
• In-store pickup in Florence: free, ready in 24 hours.

Orders placed by 1pm on working days ship the same day. You receive the tracking number by email when the parcel leaves.

Payments

You can pay by bank transfer or cash on delivery (Italy only). Bank transfer orders ship once the payment is received.

Returns and exchanges

• You have 30 days from delivery to return an unworn item with its tags.
• Size exchanges are always free in Italy: we send the new size and the courier collects the one to exchange.
• Returns for a refund are free in Italy; from abroad they cost €9.90, deducted from the refund.
• Refunds are issued within 14 days of receiving the return, with the original payment method.

To start a return, email resi@astro-atelier.example with your order number. Items that have been shortened or altered to measure cannot be returned.